Eastern Embers maintains an in-house Quality Control / Quality Assurance program that tracks quality from the time the fibre is received on-site until the pellets are loaded on a truck for shipment. Every bag produced has a date code which allows us to track prduct through to the consumer’s appliance and cross reference daily QA / QC records if issues arise. We use two independent external laboratories for product verification; this ensures Eastern Embers is a product we can be proud of and consumers can trust and have confidence in.
As a result of this attention to detail, Eastern Embers brand is generally accepted as the benchmark for quality in markets where it is offered. Eastern Embers meets or exceeds the premium grade standards of the Pellet Fuels Institute.